Apple ID Lockout Bricks App Store on macOS Monterey
- Investigating(current)
- Trending(upcoming)
- Workaround available(upcoming)
- Resolved(upcoming)
Executive summary
A user reported their Apple ID was locked, preventing them from updating apps in the App Store. This caused a complete outage of app updates for critical banking and payment apps.
No verified workaround yet
None of the linked reports describe a mitigation. Follow this incident to hear when one appears.
Under active investigation. No report has identified a root cause yet.
Evidence
1 report · 1 HNShow
- [1]HN First reportAsk HN: My Apple ID is locked for a week, Apple is a single point of failure(opens Hacker News thread in a new tab)
My Apple ID was locked by Apple Oct 3rd. I got an automated email stating that I will receive further instructions for account recovery Oct 10th, a week of pain. There is zero human escalation path, no phone number to call, the iforget link leads to same message as email and no further escalation. Because my Apple ID is frozen, the App Store is completely bricked. I can’t update any apps. Living in Japan, almost all of my critical banking and payment apps (like Rakuten Pay) enforce hard…
by akg_67 16upvotes 6comments
Timeline
- First report on Hacker News thread
Ask HN: My Apple ID is locked for a week, Apple is a single point of failure
Source